These are difficult times for everybody and we hope that all our clients and their pets are keeping safe and well. The Covid 19 outbreak and the restrictions placed on all of us have meant profound changes to how we work and what services we are able to offer.
In line with the government’s instruction, we are restricting the services we are providing to urgent and emergency treatments only. We will still be able to dispense long-term medications and provide all the emergency treatments and care that we normally would offer but are not providing any routine, non-urgent treatment. We are reluctantly shutting all of our branches from the end of this week except for our main branch in High Wycombe.
If you need our help please call us on the normal number (01494 522956). We are suggesting that, where appropriate, we arrange a video consultation via WhatsApp with a vet rather than have you attend the surgery in person. There will be a charge of £28.50 for this service. It may be on the basis of this call that your pet in fact needs to be seen in person and then we will make arrangements for you to visit. We are strictly limiting all person-to-person contact with our clients when they do visit the practice and so we are discussing the problem with you first and then carrying out the physical examination of your pet away from you.
We are all hoping that these measures will not last long and we will be able to return to normal life soon. In the meantime we will continue to keep you up to date on Facebook and on our website with how we are running the service.
All our best wishes to you all,
The Team at Temple End
